Staff availability
Holidays, part-time hours, specialities: not everyone can do everything.
Beauty and wellness — salons, institutes and spas
From booking to payment, a seamless experience.
For your clients as for your team: diary, treatments, client records, product sales and payment, all in one.
Integrated solutionSalonized
HardwareReception terminal or tablet, payment terminal, receipt printer
SupportConsulting, integration, installation, setup, training, support
Understanding the trade
Here, the sale begins before the client walks through the door.
The diary organises the activity before the till takes payment.
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Book
The appointment is booked by phone, in person or online. It is the client's first commitment — and the first line of your day.
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Prepare the day
Who is working, which rooms are taken, how long each treatment takes. The evening before, everything is already decided.
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Welcome
The client arrives. Finding their record in three seconds changes the quality of the welcome — not just the team's comfort.
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Carry out the treatment
The time of the craft. Nothing that follows should interrupt it: it is the one moment the software must leave alone.
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Take payment
The treatment carried out becomes a line to be paid, and a recommended product is added without re-entering it.
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Rebook
The next appointment is booked while the client is still there. It is the most effective moment in the whole chain — and the one most often forgotten.
↺ and the next day is already filling up
What makes this journey hard to keep up
Treatment duration
A colour and a cut do not take the same time. The diary has to know that.
Rooms and resources
Two simultaneous appointments require two places to receive them.
Delays and no-shows
A delayed appointment shifts all the ones that follow, not just its own.
The client record
What was done last time, and what should not be done again.
Product sales
It happens at the end of the session, or not at all.
The next appointment
Booked on the spot, it is secured. Postponed, it becomes a call to make.
Tracking the activity
What each team member did, and what the day brought in.
A day as the team sees it
From opening to closing, eight moments when information flows
Pick a moment: what it costs when information is missing, or entered twice.
Open the diary
The day can be read at a glance: who is working, which treatments are scheduled, where the gaps are. It is the only quiet moment to spot them.
When information is missing
A diary kept on paper or across two tools: nobody has the same version of the day.
When it flows
One shared, up-to-date view, available from reception as well as from the workstation.
The first client arrives
Find their record, know what was done last time, and what must not be done again. Three seconds, not three minutes.
When information is missing
The client is asked again what they already said — and the welcome starts with a hesitation.
When it flows
The record opens from the appointment: the treatment history is right there.
The appointment changes status
Arrived, in progress, finished. A one-second gesture that tells everyone where the day stands, without having to ask.
When information is missing
Someone crosses the salon to check whether the client is there. At peak time, that is the gesture that gets dropped.
When it flows
The appointment's status shows on the diary, and the delay carries over to the following ones.
The treatment begins
The time of the craft. It is the one moment of the day when the software must fade into the background.
When information is missing
An interruption to go and check something at reception cuts the treatment in two.
When it flows
Everything that needed knowing was seen at reception. Nothing demands attention during the session.
A product is added
The advice is given during the treatment; the sale closes at reception. Nothing must be lost in between.
When information is missing
The recommended product is kept in mind, then re-entered at the till — if anyone remembers.
When it flows
The product is added to the same bill as the treatment, with no double entry.
Payment
The treatment carried out, the product added, the payment method. The receipt must be right first time.
When information is missing
The amount is retyped on the payment terminal: one more chance to get it wrong.
When it flows
Payment starts from the appointment, and the payment terminal receives the amount without re-entry.
The next appointment
The client is still in front of you. It is the most effective moment of the whole day to fill next week.
When information is missing
"I'll call back" becomes a call to make, then an empty slot in the diary.
When it flows
The right team member's availability shows during payment: the appointment is booked straight away.
Closing
What the day really did: by team member, by treatment, between services and retail.
When information is missing
Adding up by hand in the evening, and relying on memory for the rest.
When it flows
The day can be read at a glance, and discrepancies show the same day rather than at month end.
What this day does not promise
A shared diary does not eliminate missed appointments: it makes them visible sooner. We do not announce any quantified reduction in no-shows or delays — that would be an unverifiable promise, and the result depends first on your organisation.
Your configuration
A reception, not a shop counter
Here the hardware keeps a low profile: we only install what is really useful.
Independent professional
You keep the diary and you carry out the treatments. The hardware must fit on a piece of furniture, put away easily, and never force you to cross the room to take payment.
- A tablet, serving as both diary and till
- Connected payment terminal
- Receipt printer, if your clients ask for one
No cash drawer if you hardly take cash any more: it is one more piece of furniture to open for nothing.
Salon with several team members
Several people work at the same time, on the same diary. What changes is not the hardware: it is who sees what, and who is allowed to move an appointment.
- Touchscreen terminal or tablet at reception
- Connected payment terminal
- Receipt printer
- Cash drawer, if cash still circulates
- Barcode scanner, for retail products
One account per team member, with their rights: that is the real subject of this configuration.
Institute with treatment rooms
A treatment room is a resource like a team member: it is booked, it is freed, and two appointments cannot occupy it at the same time. It is the setup that carries this constraint, not the hardware.
- Touchscreen terminal or tablet at reception
- Connected payment terminal
- Receipt printer
- Cash drawer and barcode scanner, depending on retail sales
Rooms and their durations are declared at the audit: badly set, they produce appointments impossible to honour.
Several establishments
Each establishment has its diary, its team and its reception. What is shared — the treatment catalogue, client records, the overview — depends on what the chosen solution actually supports.
- One complete reception terminal per establishment
- Payment terminal per payment point
- Accounts and rights per establishment
This configuration is verified at the audit before any commitment: we do not announce multi-site operation we have not tested.
These configurations are indicative
The number of terminals and the peripherals needed are determined by the audit: number of team members and rooms, space at reception, share of cash, network and power, and compatibility between the chosen software and the peripherals.
The software
Salonized keeps the diary. We look after everything around it.
Appointment and till software for the beauty trades, which Projexo integrates and configures.
The diary
The day and the week, shared by the whole team.
Appointments
Booked, moved, tracked: the backbone of the activity.
Team members
Who works when, and on which treatments.
Treatments
Their duration, their price, and the packages that group them.
Client records
The treatment history, to pick up where you left off.
Payment
The treatment and retail products at the counter, on the same bill.
What Projexo brings
A good tool should fit your organisation, not force you to reinvent everything.
Ten steps between signing and the first paying client — that is where the rest is decided.
Diary and client journey analysis
How you work today, before deciding anything.
Treatments, durations and resources
What you offer, how long it takes, and what it needs — team member, room, equipment.
Choice of hardware
The reception, the space available, the share of cash. The hardware is decided after, not before.
Creating or importing treatments
Whatever the old system agrees to export is taken over; whatever it refuses is re-entered, and that is said in advance.
Team members and rights
Who sees the whole diary, who moves an appointment, who grants a discount. Decided with you.
Taxes, prices and payment methods
The setup that makes a receipt come out right, and a closing balance without discussion.
Booking and payment tests
An appointment booked, honoured, paid, then cancelled: the four paths checked before opening.
Team training
On the installed terminal, with your treatments. Everyday gestures and the ones that cause trouble.
Launch support
The first days, when questions come up in real situations.
Support after installation
One contact who knows your installation, whatever device is involved.
What we aim for
- A clearer diary, read the same way by the whole team
- Information gathered in one place rather than scattered between notebook, phone and memory
- A smoother welcome, because the record opens from the appointment
- Payment linked to the treatment, with no re-entry
- A team that masters the tool, newcomers included
- Hardware consistent with the premises and tested on site
- One contact for software, hardware and network
These are operating objectives, not quantified gains: we publish no percentage until it has been measured at a client's and authorised by them.
Your clients' information
A client record is a working document, not a file open to everyone
What is settled in the setup, and what stays in the team's hands.
Named accounts
Each person has their own. A shared account makes it impossible to know who did what.
Rights by role
Viewing a diary, changing an appointment, granting a discount, exporting data: these are not the same rights.
Just what is necessary
The record serves to carry out the treatment. What is not useful for that has no place in it.
Backup and export
At the audit we check what the chosen solution actually allows you to export, and in what format.
The team's habits
Screen locked when leaving reception, passwords not shared, a team member's departure followed by access removal.
What we do, and what is up to you
Projexo sets up accounts, rights and access, and explains what the solution allows. The controller of your clients' data is you: the obligations that fall to you — informing people, retention periods, responding to an access or deletion request — are a matter for your organisation and, if necessary, legal advice. We provide no compliance guarantee and display none on this site.
Let's start with your diary, your treatments and the way your team works.
We analyse your organisation before recommending the software, the hardware and the setup. The quote details every item, and the rollout schedule is set with you.