Get booked in advance
Nobody walks past a spa and steps in: the decision is made online, often as a gift.
What gets worked on: presentation of the sessions, photos of the place, reviews, online booking, gift voucher sales
Solutions for a spa
Get booked in advance, hold long sessions together, and find a gift voucher again six months later.
Nobody stumbles into a spa: it is decided on. The booking is made in advance, lasts a long time, takes up several spaces, and often involves more than one person.
The problem to solveLong bookings, often for several people, taking up several spaces at once — and part of the takings sold in advance as gift vouchers.
On the visibility sideThe spa's website, its sessions and their durations
On the point-of-sale sideSalonized
Understanding the trade
How a spa works
Six moments, and yours is not your neighbour's: that is what decides the software and the hardware.
- Booking in advanceOften days or weeks ahead
- Composing the sessionDuration, number of people, spaces taken up
- Arrival and accessChanging room, locker, what is provided and what is not
- TreatmentThe craft's own time, sometimes for two
- Extras and paymentWhat is added to the session, and settled at the end
- Gift voucher and returnSold today, presented six months from now
The three challenges
Attract, turn over, follow up
Three questions, in this order: you cannot turn over what never came in.
Hold long bookings together
A session for two takes up two therapists, one space, and sometimes a whole slot.
What gets set up: real durations, multiple resources, group bookings, confirmations
Track what is sold in advance
A gift voucher paid for today comes back long afterwards: it has to be findable, and deducted.
What you read: vouchers issued and redeemed, packages in progress, occupancy by period
The Projexo answer
What we put in place
Two areas of expertise and their coordination: to take together or separately.
Being found, presenting, receiving enquiries
- The spa's website, its sessions and their durations
- Local SEO and the Google Business Profile
- Photos of the place, which decide it from afar
- Online booking, including for several people
- Online gift voucher sales
Software, hardware and organisation
- Salonized — long bookings, sometimes for several people
- Several resources held together: space and therapist
- Gift vouchers, issued today and deducted later
- Extras, added to the session
- Reception station, printer and payment terminal
Both, on a single schedule
Digital brings people in and gets vouchers bought. Salonized holds the booking, the session and what is still owed.
Projexo 360 for this tradeEach solution remains available separately: Projexo Digital alone, Projexo POS alone, or both coordinated. The 360 is a choice, never a condition.
See the recommended solution in 40 s
AI receptionistYour phone answered 24/7 by an AI receptionist
Video in Spanish, with subtitles
Indicative configuration
A starting point, not a shopping list
What we often find in this trade: the audit will say what applies to you.
Software
Salonized
The till, product sales, online payments and gift cards appear from the Basic plan onwards: the entry plan does not include payment handling. Follow-up tools belong to the Pro plan. The plan is chosen during the audit.
Generally useful hardware
- Reception workstation or tablet
- Receipt printer
- Cash drawer, connected to the printer
- Payment terminal, separate contract
Projexo services
- Audit of the spaces, the therapists and what a session takes up
- Setup of sessions, durations and multiple resources
- Setting up gift vouchers and how they are deducted
- Migration of client records, depending on what can be exported
- Team training, station by station
Options to consider
- Online booking, including for several people
- SMS appointment reminders, billed per message by the vendor
- Gift vouchers
- Second checkout station
- Photo shoot of the place
This configuration is indicative. The audit determines what is useful, what can be kept and what should be set aside — and it precedes any costed proposal.
Let's build the solution around the way you work.
We start by understanding your workflows before recommending digital, software and hardware.