What was asked for, what was observed, and the gap between the two.
Projexo Caisse
Before choosing the POS, let's look at how your business works.
We observe the flows, the constraints and the moments of tension in order to recommend a configuration suited to your business.
What we doObserve, note, recommend
With whomYou, your team, and your existing installation
What you keepA written summary and a detailed proposal
The floor plan of your point of sale
Six moments, never in the same place
Choose your business: the journey changes, and the hardware with it.
A restaurant, a café, a bar
The dining room, the counter, production. What costs the most here is the path an order takes between the table and the kitchen.
- ArrivalThe customer sits down, or orders at the counter
- OrderIn the dining room, at the counter, at the kiosk or to take away
- ProductionThe order reaches the kitchen or the bar
- ServiceWhat has gone out, what is still to be sent
- PaymentAt the table or at the counter, bill split or not
- ClosingWhat the service actually did
What the audit looks forThe moment of tension: the rush, when the dining room and production have to move forward together.
A shop, a grocery, a concept store
The shelves, the counter, the stockroom. Here, everything depends on the state of the catalogue and the accuracy of stock at the moment of sale.
- ArrivalThe customer comes in, looks, chooses
- ItemIdentified by barcode, or searched for on screen
- SaleThe checkout, the queue behind
- StockDeducted at the sale, or in the evening
- PaymentThe amount comes from the POS, or is retyped
- RestockingWhat sells fast, what sits still
What the audit looks forThe moment of tension: checkout, when several customers are waiting with a basket.
A salon, a beauty institute, a spa
Reception, the workstation, the treatment room. The day is decided before it begins: it is the diary that fills it, not the counter.
- BookingBy phone, in person or online
- PreparationWho is working, which rooms, how long
- ReceptionThe client record opens, or has to be searched for
- TreatmentTime for the craft, without interruption
- PaymentThe treatment, and the recommended product
- Next appointmentBooked on the spot, or left to a phone call
What the audit looks forThe moment of tension: the missed appointment, and the client record that cannot be found.
How the audit unfolds
A visit, a survey, a recommendation
Nothing is proposed before we have seen it: that is the whole principle.
First contact
A short conversation to set the scope: your business, your workstations, what is causing you problems today.
What comes out of itThe scope of the visit
Visit or video call
On site whenever possible, at the hours that matter. That is where we see what no questionnaire can tell us.
What comes out of itA survey of your actual workflows
Survey of what exists
The hardware in place, the software in use, the network, and what you want to keep.
What comes out of itAn inventory of what exists
Friction points
Duplicate data entry, back-and-forth, the moments when the organisation breaks down.
What comes out of itThe list of blockages to address
Recommendation
The software, hardware and services that answer what was observed — and what we rule out.
What comes out of itA reasoned configuration
Proposal
The quote, itemised line by line, and a deployment schedule set with you.
What comes out of itA costed proposal
What we look at
Ten points, surveyed on site
Not a questionnaire: observations, made at the hours when it matters.
The layout of the spaces
Where the team stands, where the customer moves, where there is room on the counter. That constraint alone rules out half of the possible configurations.
The customer journey
Where they come in, where they wait, where they pay. A journey that crosses itself is visible on site and never on a floor plan.
The team's tasks
Who does what, and above all who does the same thing twice. Duplicate entries are rarely reported: they have become habits.
The moments of tension
Peak hour, the queue, the rush, the delayed appointment. An organisation that holds at that moment holds the rest of the time.
The existing hardware
What is in place, what works, what can be kept. Replacing a device that still works is not a recommendation, it is a sale.
The current software
POS, diary, accounting, spreadsheets. What suits you does not have to disappear because the POS changes.
Duplicate data entry
Every piece of information typed twice is a chance to make a mistake and time lost. We count them: it is often the first gain of a project.
Connection needs
What needs to talk to what: the payment terminal, the printers, the accounting, an online shop. Every link is checked before it is promised.
Network constraints
Coverage out to the terrace, the socket in the right place, the evening outage. It is the point most often forgotten, and the one that makes an installation fail.
Planned growth
A second workstation, a second site, a new sales channel. A configuration that plans for nothing gets redone after a year.
Before / after
Buy first, or analyse first
It is not the same expense: it is the same budget, in a different order.
On arrival
- You buy hardware seen at a fellow business, or offered in the catalogue
- You then adapt your organisation to what it can do
- Unnecessary peripherals stay in a box
- What is missing is discovered on opening day
- Nobody is responsible for the whole
On leaving
- We first survey what actually happens in the establishment
- We write the configuration from those observations
- What serves no purpose is ruled out, and the reason is written down
- Blocking points are identified before purchase
- A single point of contact carries the whole
This table describes two ways of going about it, not a guaranteed result: an audit does not remove the unexpected, it reduces how much of it there is and makes it visible sooner.
The price
What the audit costs
An audit that is billed steers the recommendation: this one is not billed.
The audit carries no obligation: the summary and the proposal are yours to keep, whether or not you continue with us. The services that follow — installation, training, support — are costed separately in the proposal.
What you are left with
What you hold at the end
A document you can reread, compare and hold against others: including us.
The real path of the order, the item or the appointment, and the duplicate entries noted along the way.
The software, the configuration, and the hardware needed at each workstation.
What we do not recommend, and why. It is often the most useful page.
The quote, line by line, and the deployment schedule.
The exact content of the document handed over is agreed with you at first contact: it depends on the size of the establishment and on what you want checked.
Who does what
An audit takes two
We observe, you correct what we have misunderstood: that back-and-forth is what makes the quality of the survey.
You
What you provide or approve
- Access to the establishment, at the hours that matter
- A contact who knows how things really work
- Information on current software and contracts
- Reviewing the summary, and your corrections
- The final decision on the chosen configuration
Projexo
What we carry out
- On-site observation and the survey of workflows
- The inventory of existing hardware and software
- Identifying the friction points
- The recommendation, with what is ruled out and why
- The costed proposal and the schedule
Publisher or third party
What does not depend on us
- The publishers' licence terms
- Payment contracts and their fees
- Electrical or network works, if any are needed
- Suppliers' delivery lead times
What we survey depends on what we can see: an audit done by video call does not replace a visit during service.
Our expertise
Five trades that follow one another
Each one prepares the next: that is what makes the difference between an integrator and a reseller.
Consulting and workflow auditUnderstanding how you operate before recommending anything at all.Integration and migrationMaking the software, data, hardware and your tools hold together.Installation and configurationHardware prepared, connected and tested before the first customer.Team trainingThe team at ease on your configuration, not on a demo.Support and maintenanceA point of contact who knows your installation when something gets stuck.
Let us walk through how you work before talking hardware.
A visit or a video call, a survey of your workflows, and a written recommendation. The hardware comes afterwards — it is the only way to know what you need.
Your quote, itemised line by line.
An audit of your workflows, then a quote detailing every item and a rollout schedule set with you.